Customer Care Specialist

About the Company:

SMG Security Holdings, LLC is a professional, full-service alarm company. We design, provide, and install:

* Fire Alarm Systems * Intrusion Alarm Systems * Card Access Systems * Municipal Radio Monitoring Systems * GPS Systems * Closed Circuit TV * U.L. Listed Central Station Monitoring * U.L. System Certification Service * Maintenance and Service of the highest quality

In business for over 25 years, SMG Security Systems, Inc. services thousands of customers in the Chicagoland area. We are licensed by the state of Illinois and in the city of Chicago. In addition, we are a U.L. listed contractor. SMG understands all that goes into growing your business. Count on us to protect everything you’ve worked so hard to build.

Role Overview
The Customer Care Specialist will play a crucial role in ensuring the smooth operation of our customer care department by managing various tasks related to customer support. Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling service calls, and setting up inspection appointments. In addition, you will be responsible for taking payments for invoices over the phone, setting up new accounts, generating and analyzing reports, and managing various projects as assigned.

Key Responsibilities

• Answer phones in a timely manner, put accounts on test, check history, and problem-solve.
• Process cancellation requests per established processes
• Schedule service tickets and dispatch technicians.
• Schedule inspection jobs and add reports to Building Reports.
• Upload complete inspections to Village Portals.
• Take payments for invoices over the phone.
• Research and process billing and service disputes.
• Answer email requests and do data entry required to complete the requests. Scan and attach emails to the account.
• Enter new accounts for dealers and verify dispatch numbers. Double-check for accuracy.
• Handle various projects for managers as they come up.

Qualifications

• Previous experience in customer service, preferably in a technical or telecommunications environment.
• Strong organizational and multitasking abilities.
• Excellent communication skills, both verbal and written.
• Proficiency in using relevant software for customer support.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and accuracy in data entry

Compensation and Benefits:

• Starting at $20/hour commensurate with experience.
• 401(k) Retirement Plan with employer match
• Health, Vision, Dental Insurance
• Life & Disability Insurance
• Paid Time Off, Paid Holidays
• Professional Development